FAQ

Yes! We are so proud to have sourced some of the most beautiful, durable, and environmentally conscious fabrics without the use of any animals! Even our adhesives are vegan!

Finding high-quality materials that are animal-free, and sustainable is our mission! we use everything from embossed velvets, vegan suedes, recycled rubber, and luxe vegan leather made from compressed apples!

In order to pass savings directly to our lovely customers, we only sell directly via vondshoes.com. But eventually, we plan on doing Von D shoes pop-ups, and one-day flagship stores.

For all inquiries, you can email us at info@vondshoes.com

To join our mailing list, text us or visit the VIP page

We sure do! All orders made on the www.vondshoes.com ship from our USA warehouses to addresses in continental North America, South America, Hawaii and Australia.

email info@vondshoes.com for any order made in South America.

For all overseas countries, please go to eu.vondshoes.com which ships from our UK based warehouse.

Curious about sizing? We got you covered! To ensure the perfect fit, refer to our size chart on each shoe.

Our gorgeous footwear is hand-made in Italy with a European fit specifically in mind, so you may find them more snug than traditional
American brands. We recommend sizing up 1/2 to a full size than standard US Sizing if you appreciate a little wiggle room.

Most of our shoes are made with a comfortable European fit and will fit most feet.

We recommend that you size up if you would like more room in your fit. The sizing description is different per style, so please review the product detail section of each shoe for accurate descriptions and sizing charts.

We are happy to accept returns for any reason within 14 days of purchase and as long as the return is in the original packaging and unworn.

Start your return or exchange.

There are certain situations where only partial refunds are granted:

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

- Any item that is returned more than 14 days after delivery

You can track your order from the my account page, click here