Yes! We are so proud to have sourced some of the most beautiful, durable, and environmentally conscious fabrics without the use of any animals! Even our adhesives are vegan! To learn more, check out our about section
You can track your order from the my account page, click here
Curious about sizing? We got you covered! To ensure the perfect fit, refer to our size chart on each shoe.
Our gorgeous footwear is hand-made in Italy with a European fit specifically in mind, so you may find them more snug than traditional American brands. We recommend sizing up 1/2 to a full size than standard US Sizing if you appreciate a little wiggle room.
In order to pass savings directly to our lovely customers, we only sell directly via vondshoes.com. But eventually, we plan on doing Von D shoes pop-ups, and one-day flagship stores.
We sure do! All orders made on the www.vondshoes.com ship from our USA warehouses to addresses in continental North America, South America, Hawaii and Australia.
email firstname.lastname@example.org for any order made in South America.
For all overseas countries, please go to eu.vondshoes.com which ships from our UK based warehouse.
A detailed sizing description found on each product page. Certain styles may fit different so please review the unique size chart of each shoe for accurate descriptions and perfect fit!
Please note Von D Shoes are made with a comfortable European fit. We recommend that you size up if you would like more room in your fit.
Finding high-quality materials that are animal-free, and sustainable is our mission! we use everything from embossed velvets, vegan suedes, recycled rubber, and luxe vegan leather made from compressed apples!
Not the right size or style? Change your mind? No problem!
Von D Shoes is committed to making sure you get the perfect fitting shoe. We encourage you to review the detailed size charts on all our product pages to show exactly how each item will fit before making your purchase
Returns / Exchanges
We offer exchanges, store credit or returns to original form of payment,
Return & Exchange Policy:
- Our return and exchange policy is 30 days from date of purchase.
- Returns and exchanges are only accepted if the item is in brand new, unworn condition with the box it came in.
- All sales of eyewear are final
- All returns must be shipped inside a larger box. Do not place postage on the shoebox itself.
- We reserve the right to adjust returns if original items are not received in "new" condition.
- Please allow up to 5 business days for a return or exchange to be processed once it arrives at our facility. You will receive an email from us when the return or exchange is processed.
- Any returns on orders purchased with a gift card and alternate form of payment will receive reimbursement back on the applicable gift card first.
- "Exchange only" items are eligible for size or style exchanges within return window (up-charge may be applicable) or returned for store credit.
**We do NOT refund return shipping charges**
Sale / On Special / Promotions & Flash Sales:
All items that are are marked down and sold part of a special promotion are either final sale or exchange only. Items marked "final sale" are ineligible for returns. Items marked "exchange only" are eligible for size or product exchanges. This policy means no returns or store credit will be granted, however we do allow size exchanges limited to the original purchase item. (up-charge may be applicable) or returned for store credit.
Can I Combine Two Different Orders Into One Package For A Return?
Unfortunately, our return portal does not allow multiple orders to be combined into one consolidated return, so we ask that you keep them separate. Please use our Return Portal and initiate the returns that correspond with the correct order numbers then mail them each back individually.
International Returns Purchased from U.S.A.
If you are an International Customer that purchased from the United States website, please email email@example.com
If you believe there is an issue with your product, we ask that you please reach out to our Customer Service team at firstname.lastname@example.org within 30-Days. When reaching out please include your order number, a description and a picture of the issue for us to better assist you.