FAQ

ARE VON D SHOES VEGAN?

Yes! We are so proud to have sourced some of the most beautiful, durable, and environmentally conscious fabrics without the use of any animals! Even our adhesives are vegan!

WHAT ARE THE SHOES MADE OUT OF?

Finding high-quality materials that are animal-free, and sustainable is our mission! we use everything from embossed velvets, vegan suedes, recycled rubber, and luxe vegan leather made from compressed apples!

WHERE CAN WE BUY VON D SHOES?

In order to keep costs down as much as possible for our customers, we reselling directly to you via vondshoes.com. But eventually, we plan on doing VonD shoes pop-ups, and one-day flagship stores.

HOW CAN I CONTACT VON D SHOES?

For all inquiries, you can email us here: info@vondshoes.com

DO YOU SHIP INTERNATIONALLY?

We sure do!

WHAT SIZE SHOULD I ORDER?

We currently offer whole sizes, so if you fall in between sizes, we suggest ordering one size up. Click for our sizing chart.

DO YOU CARRY WIDE WIDTH SHOES?

Most of our shoes are made with a relaxed comfort fit and will fit most feet. make sure to read our sizing description in the product detail section of each shoe for accurate descriptions and sizing chart.

HOW DO I RETURN/EXCHANGE MY SHOES?

We are happy to accept returns for any reason within 30 days of purchase and as long as the return is in the original packaging and unworn.

To start your return please fill out the form here. Make sure to select the reason you are requesting a return. You will be give a prepaid label for UPS to return your items. You can then drop the box off at your local UPS store or call 1-800-742-5877 and UPS will come right to your door to pick up the box. Please note that gift cards are non-returnable.

There are certain situations where only partial refunds are granted:

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 30 days after delivery

To start your exchange please fill out the form here. If we don’t have the size or color that you would prefer, we are happy to give you a full refund.

Once we receive your return in good order, we will send you an email to notify you that we have received your returned item. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This can take a few days for your credit card company to credit your account back.

HOW DO I TRACK MY ORDER?

You can track your order from the my account page, click here