Returns & Exchanges
Not the right size or style?
Change your mind?
Von D Shoes is committed to making sure you get the perfect fitting shoe. We encourage you to review the detailed size charts on all our product pages to show exactly how each item will fit before making your purchase
Returns / Exchanges
We offer exchanges, store credit or returns to original form of payment,
Return & Exchange Policy:
- Our return and exchange policy is 30 days from date of purchase.
Returns and exchanges are only accepted if the item is in brand new, unworn condition with the box it came in.
- All sales of eyewear are final
- All returns must be shipped inside a larger box. Do not place postage on the shoebox itself.
- We reserve the right to adjust returns if original items are not received in "new" condition.
- Please allow up to 5 business days for a return or exchange to be processed once it arrives at our facility. You will receive an email from us when the return or exchange is processed.
- Any returns on orders purchased with a gift card and alternate form of payment will receive reimbursement back on the applicable gift card first.
- "Exchange only" items are eligible for size or style exchanges within return window (up-charge may be applicable) or returned for store credit.
- Due to hygienic reasons, all sales of Eyewear are final.
**We do NOT refund return shipping charges**
Sale / On Special / Promotions & Flash Sales:
All items that are are marked down and sold part of a special promotion are either final sale or exchange only. Items marked "final sale" are ineligible for returns. Items marked "exchange only" are eligible for size or product exchanges. This policy means no returns will be granted, however we do allow size exchanges limited to the original purchase item. (up-charge may be applicable) or returned for store credit.
Can I Combine Two Different Orders Into One Package For A Return?
Unfortunately, our return portal does not allow multiple orders to be combined into one consolidated return, so we ask that you keep them separate. Please use our Return Portal and initiate the returns that correspond with the correct order numbers then mail them each back individually.
International Returns Purchased from U.S.A.
If you are an International Customer that purchased from the United States website, please email email@example.com
If you believe there is an issue with your product, we ask that you please reach out to our Customer Service team at firstname.lastname@example.org within 30-Days. When reaching out please include your order number, a description and a picture of the issue for us to better assist you.